When my teenage daughter was in residential treatment for behavioral health challenges, she would tell her therapists about the time my husband kicked her out of his truck on the freeway.

That never happened.

The first time my husband and I heard her story, we were shocked and defensive. “How could she say something like that?” We asked the therapist. “Is she trying to hurt us?”  

“Lying is a consistent problem for her,” the therapist told us. “We’ll confront her together in a family session. If she can’t be truthful, she won’t get better.”

Finally, all in one room, my husband and I demanded our daughter tell us why she made up negative stories about us. We restated what really happened: “When you yell at us, get physical in the car and threaten us, when you grab the steering wheel, or shove the car into park and your sisters are in the back seat, we cannot continue to drive. We’ll pull over and ask you to get out to calm down. We do that to keep everyone safe. We would never force you out on a freeway.”

Our daughter’s eyes glazed over, and she wouldn’t say anything or respond to us at all. My husband and I got more agitated, frustrated, and defensive. That session ended, like so many others, in radical disconnection.

Several therapists later, when we heard the same story yet again, I rolled my eyes. “I can’t go through this in another session, it’s a waste of time and money.”

 “What about just listening to her?” said the therapist.

“What?” I said. “She’s lying.”

“But what was she feeling?” asked this therapist.

“What was she feeling when the thing that never happened happened?” I said, my body stiffening.

“We’re not going to enable her,” said my husband, reciting the counsel of so many experts. “She’s manipulating us.”

“Can you listen for the emotions underneath her story?” said the therapist. “Could that be the truth for her?”

I’m a writer, skilled in translating emotion into metaphor, and still hearing the therapist emphasize feelings beneath the narrative, my brain short-circuited.  “You mean how would she feel if we had left her on the freeway?”

“Yes, can you picture that?”

I closed my eyes. I felt like I had to harness every brain cell in my head to even imagine my daughter abandoned on 101 North. “She would be terrified,” I said. “Totally alone.” When I spoke those words, I felt them. I finally experienced the empathy for my daughter that always eluded me when I pictured her on a tree-lined street.

In our next family session, when the freeway story came up, I blinked and saw her standing on the shoulder, cars whizzing by. “That must’ve been really scary,” I said.

 “Yes, it was scary,” she said. She went on to talk about how lonely and sad she was, and how much shame she felt for acting out— this from a kid who would never tell me what she was feeling. And tragically, I spent so many years begging and ordering her to open up. Not long before that session, I’d written in a letter to her:

“Time and time again, we’ve asked you to be honest with us, to be specific about what is happening for you, what problems you face and how you work through them, but what we get is lies or half truths and you taking a victim role. We are not asking you to be perfect. What we need is for you to approach our talks with honesty, openness and authenticity, to feel the words that you’re saying.”

I was asking my daughter to choose to feel, as if that were a conscious decision she could make—and then I expected her to somehow summon the courage to share those painful, vulnerable feelings with me, her angry and frustrated mother.

In her new book, Fawning, Dr. Ingrid Clayton writes: “My brother once told his teachers in elementary school that our parents made him sleep outside at night, in the freezing cold. He said he curled up in an empty hot tub with nothing but the cover for a blanket. This is NOT what was happening in our house, but even as a kid, I remember thinking, that is genius. Because that loneliness, that fear, that neglect…was.”

When my daughter found her own ingenious way to share her internal world with me, I didn’t meet her with curiosity. I yelled at her for lying.

All these years later, I sound like I’m judging myself, and that isn’t my intention. I want to share how desperately I wanted to connect with my daughter, how much she wanted to connect with me, and how we repelled each other like magnets. Too many mental health experts and treatment centers push parents to create and hold firm boundaries in order to achieve behavior change, instead of showing us how to connect with our kids. Professionals handing down wisdom from mountaintops can’t guide us when they don’t know how to listen to us or our children.

Reading about the Reiner family tragedy, I was struck by a similar moment of clarity when the parents spoke about their son Nick’s history in treatment. In 2015, Rob Reiner told a reporter: “The program works for some people but it can’t work for everybody. When Nick would tell us that it wasn’t working for him, we wouldn’t listen. We were desperate, and because the people had diplomas on their wall, we listened to them when we should have been listening to our son.”

Michele Reiner added, “We were so influenced by these people. They would tell us he’s a liar and he’s trying to manipulate us. And we believed them.”

My husband and I didn’t have a magical, instantaneous metamorphosis the first time we heard my daughter’s feelings underneath her words. We were still scared, defensive, and confused as we all muddled our way through recovery. But what shifted dramatically that day was our orientation, our goal, our North Star. We no longer prioritized fact-checking, scanning words for accuracy, evaluating for objective truth, and deciding how much we agreed with everything said. Instead, slowly but committed, we turned towards the principles of Nonviolent Communication (NVC) and began practicing empathic listening with each other. Developed by clinical psychologist Marshall Rosenberg, NVC centers on identifying feelings and the universal human needs beneath them. Rosenberg taught that conflict arises not from those needs, but from the strategies we use to try to meet them—and that when needs are heard, compassion becomes possible.

I have no doubt my family will spend a lifetime continuing to learn how to listen to each other, but all these years later, my daughter is happy, healthy, and though forever poetic, no longer depends on metaphor to risk expressing her truth.

If you’d like to learn more about NVC and my parent coaching visit my website. You can also find me on Instagram: @Listen2ConnectCoach and TikTok: @reelgirlreviews